Originally Posted by
Velezray
I was thinking of complaining to the Westin or Starwood but I see that effort falling into a blackhole replete with canned language replies voicing their understanding and concern.
I would give still give SPG Customer Care a call if I were you.
http://www.starwoodhotels.com/prefer...omer_care.html
In addition, if this isn't documented yet, you should get it done.
Let us know how it goes.
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd