Originally Posted by
menton1
Interesting... I thought that Airlines now eschew the use of Travel Agents, so this seems an unlikely afflilation. Doesn't Delta want everyone to use Delta.com?
Like most businesses, airlines realize they can't sell all their products (seats) on their own. Another fallacy is that airlines including DL don't pay commissions to travel agencies. In fact, DL still pays huge amounts of commissions if you look at their P&L.
Airlines are the only business I know of though that despise their customers, their employees and their sales agents but still stay in business