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Thread: Upgrading at check-in/lounge/onboard?
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Old Jun 19, 2012 | 6:44 am
  #13  
dddc
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Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
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Originally Posted by Tobias-UK
On two occasions last year I tried to use miles to upgrade to First from Club without success so tried at check-in to purchase a POUG which were also unavailable. On both occasions I received an OpUp!
So, BA lost four chances increase revenue/decrease Avios balance, as per my example above. Happier customer saving the cash/miles of course! But with my shareholders hat on, I'd want to see more revenue etc!!

Sounds like it's a systems issue. The system wasn't built with the thought of what passengers could want (MFU at the airport). I'll ignore the catering issue for now!
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