Originally Posted by
channa
To answer your question, those are over. Anything related to the integration has probably been cleared up. Lost segments, upgrades in the wrong class, having to reprint a BP because you checked in on an old system, etc. is all behind us now.
The "chaos" you describe is the new normal. The CO system was never intended to be used for such a large carrier with such an extensive route network. And as a result, it does not have the same level of refinement. I'm sure it will get better over time as they refine business processes and the system, but the amount of time required to perform transactions and lack of scalability can be mind-boggling if you're used to PMUA's processes and ability to handle things quickly.
So an agent called over the PA for a SHARES help person. So what? If they'd called the Helpdesk over the phone you wouldn't have heard that. Calling the Helpdesk to handle in 30 minutes what a PMUA agent with Fastair used to do in 2 minutes is normal these days.
In general, I think you're correct, but there are still a number of open issues such as correct mileage credit for specific fare buckets, upgrades being processed automatically, etc. that still need work. The whole problem with people losing assigned seats - not clear why that's happening but it's obvious that it is not an issue isolated to a small % of flyers or solely driven by aircraft swaps.