Flight/Origin-Destination: AC878 (YYZ-ZRH)
Date: Jun 16
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; no comments.
Was priority boarding offered (if applicable to your status) and efficient? Yes; it was offered and was efficient.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? yes champagne, water or juice
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus distributed on the ground; orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? Shortly after take off drinks were offered and meal followed shortly thereafter.
How was the quality of all the meals? My first choice, salmon was available and was very good. vegetables were not over cooked, bread was excellent - on par with bread in Paris (my personal benchmark). The breakfast offering was a fruit plate, yogurt, croissant, juice and hot beverage. The fruit was generally good, however the melon was not ripe enough to have any flavour.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes, when I arrived at the carousel bags were already coming through.

Overall experience/any other comments: Flight attendants were polite and concerned about providing excellent service. I was booked in Y, but was one of the lucky few to be upgraded. The upgrade was at the gate and was done before boarding started. New AC amenity kit has mostly everything expected (I do miss the CP air razors and combs though).