Originally Posted by
Khabibul35
OK - I am sooooo frustrated with this!
With my wife's outbounds completed, I just called UA (twice) and the agents are telling me it must be rebooked as a one-way fare since that's all their system seems at the moment. Of course, one way is $1,000 more expensive.
Does anyone definitively know whether I'm entitled to rebook the return one a round-trip basis? Or is it definitively based on a one-way basis?
Who can I talk to about this with the agents being completely dense when it comes to the issue saying "support" has the final word?
Hi
Khabibul35, generally the system will re-price this for the agent using all applicable rules, so there is not too much room for misinterpretation. As
sbm12 mentioned, one question I would ask to help troubleshoot is whether or not the original class of service you booked on the flight is available on the new flight? If it is not, the cost to change is generally higher than just the change fee alone.
Shannon