Originally Posted by worldtraveller73

My recent travels through China reminded me that China was (ok technically still is) a communist country.

As a result, Air China, despite being in the hospitality industry, does not have the same warm and fuzzy feeling as the other Asian carriers such as Asiana, Thai or Singapore Airlines in terms of their service. A bit gruff comes to mind.

I think that if expectations are managed, you won't be at all disappointed.