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Thread: Competition on the NYC-HNL route: United should be worried
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Old Jun 15, 2012 | 7:19 am
  #25  
Ionosphere
 
Join Date: Jan 2012
Programs: UA GS, HH Gold, Hyatt Platinum
Posts: 24
Originally Posted by EWR764
No more. Now, the service is the 'non-premium' transcon catering, e.g., one tray with appetizer, salad, two hot entree choices, ice cream sundae to finish. There is another service prior to arrival. No pillows, see-through blankets, no menus, no class. Even the crews are embarrassed with this abysmal product. The saving grace is the seat, which is comfortable.

A far, far cry from the days of BF EWR/IAH-HNL service (until 2003 or so, with amenity kits and all). Even from 2008-2012 the service was the same as the EWR-West Coast transcons.
No free meal service in Y and standard domestic service in F on an 11 hour flight (for $3,500+ per RT first ticket) is abysmal. Given the new competition from HA I can only hope UA reconsiders.
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