Flight/Origin-Destination: AC616 (YYZ-YHZ)
Date: Jun 14
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; no comments.
Was priority boarding offered (if applicable to your status) and efficient? Yes; it was offered and was efficient.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? yes water or juice
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus distributed on the ground; orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? A while. It was all done at once, i.e. no pre-dinner drink offered.
How was the quality of all the meals? Average.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Not at all.

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments: Sub-par service on this flight. Steak was terribly overcooked to the point that it was actually hard to cut/eat. Wine was served in the small glasses throughout and was only offered one refill on a 2+ hr flight. Had to ask for another glass--although there was 45 minutes left in the flight SD seemed hesitant, asked what I was drinking and ended up serving me the other wine instead. Never picked up my glass for landing. Clearly on this day, the SD didn't seem to me to enjoy her job.