Originally Posted by
coolbeans202
Maybe a lot less people volunteered for whatever reason. So despite a lower overall oversales rate there was a larger number of IDB's.
Right -- worse protection, lower compensation offers, who knows. Historically, CO had much higher IDB rates despite fewer VDBs.
Originally Posted by
sbm12
Those numbers don't matter because FT members were happy then. Now that they are not the same ranking shows that the company is failing.
The numbers may always have been below average, but they were never as bad to this degree...having 2x the complaint rate of the next lowest major is horrible.