Originally Posted by
cordelli
What are you basing this on? United has been at the bottom of the pile, or just two or three positions from the bottom for years. This is not a new normal, it's the way things are month after month.
The last time they were not in the bottom third of the complaint rankings (usually in the bottom two) was October of 2004, when they were ranked 8th out of 19 airlines.
pmUA treated GMs like dirt, hence the consistently high complaint rating, but treated elites like royalty so most on this forum didn't take notice of the complaint stats before. That is obviously not the case now (or, at least, the treating elites like royalty part).