A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
The OP said that the phone agent told him/her that he/she was confirmed in FC on the new flight. If this is true, rather than the agent doing something wrong with the coding, then the OP should have been assigned a FC seat before other upgrades were given.