I agree with the positive service, missed my JFK-San flight this morning and after saying the words missed flight, she apologized and got me a confirmed seat for the afternoon flight. Too bad there's only 2 nonstops a day. Tried getting the next flight to lax but too many fees.

To add more, I missed my earlier flight and was unknowingly put on standby for the next flight, thought that was a confirmed seat. Anyways, showed up 2 hours early and when given the bad news, the friendly agent went ahead and confirmed me a seat apologizing for the other agent not telling me.