Originally Posted by
awardticket
The concept was never mentioned. I booked it online. I learnt about that here on Flyertalk and now Despegar and AR are saying I cannot use the ticket however it is still ticketed and nothing was done to it yet.
So for them to say that they obviously recognise it was a residents fare. I guess they won't do anything with it as you've paid for it....however they might attach a note to it which might mean trouble waiting for you at the airport.
Try your credit card company and see what they say. I think they're your best bet.