Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,271
Congrats Aeroplan!!
I recently had a wonderful agent reroute an itinerary to a way more convenient one due to a sched change (sched change was on the outbound but the return was where the painful 8 hour layover was). He "fixed" the return out of his own volition before I could even ask him!! I was extremely impressed with this outstanding level of service. Maybe things are slowly getting better??