MileagePlus profile add a traveler problem
I searched but could not find.
Under a MP profile you have the ability to add travelers that you buy tickets for. This always worked great under the old UA website but under the new MP website it is a headache. I bought my wife an award ticket and tried to add her using the traveler I created for her under my profile. Did not work, kept trying to use her maiden name. Finally got the ticket and then called MP and reservations to get her name fixed and the ticket linked to her MP number.
I deleted her name in my profile and tried to add it again. Problem is it keeps telling me the name does not match the FF account number. I have checked her account and called and everything says it should match. Does not. i can not add her as a traveler if I try to put her MP # in. Anyone else having this problem?
Mileage Plus tells me there is nothing they can do because they show the name correct. I have PM'd UA Insider a few minutes ago but thought I would ask the forum if anyone else has seen this problem. Don't if it has something to do with the fact that my wife has a space in her first name and the new system can't handle it. Have not tried to buy a ticket directly under her account, only through mine.
TIA