Originally Posted by buylowsellhigh

Called MPC again to fine tune some of the wait listed flights... Called the HKG number directly, and decided to try the Chinese line.. Phone was picked up after about 8 minutes by agent with mainland china accent (Zhejiang accent). Agent promptly made the changes in less than a minute.

I'm guessing a lot of call centre jobs that were previously in HKG got outsourced elsewhere...