FlyerTalk Forums - View Single Post - TK segment reservation canceled. How to best handle this?
Old Jun 11, 2012 | 3:33 pm
  #9  
sailanacra
20 Years on Site
 
Join Date: Sep 2004
Location: Houston, TX
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Posts: 369
Originally Posted by CaptainMiles
Called TK. They did cancel the reservations because UA never gave them a ticket number.

Called UA. UA assured me from the start that they would take care of it. They were going to try to get TK to override the award inventory and rebook me in that. They were ultimately unable to do so, as TK would not budge. So UA booked me on the TK flight in revenue (full Y) class. Excellent customer service by UA. :-::-::-::-::-:

Thanks to all here for the guidance and advice.
WOW..did hell just freeze over? Congrats on getting a positive outcome. Maybe (hopefully) a sign of better things to come?
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