FlyerTalk Forums - View Single Post - How to file consumer complaint in HK?
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Old Jun 11, 2012 | 10:53 am
  #4  
Clipper801
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20 Years on Site
 
Join Date: Feb 2005
Posts: 7,170
Originally Posted by moondog
Hi, all. I'm posting now because a friend of mine was forced to pay MU a $500 name change fee simply because his middle name was appended to his first name on a recent ticket (passport is last/first only). I have volunteered to help him recover these funds, based on principle (like most of you, I also have a middle name).

I'm planning on emailing MU and Expedia, but would love to be able to include the HK equivalent of an AG (i.e. someone of authority in the CC field), as well.

BTW, I am completely aware of the fact that MU is based in Shanghai; since my friend was fleeced in HK, I am placing this thread in the HK forum.
It appears that your friend bought the ticket through Expedia (bold is mine) and has either inadvertantly filled in the name boxes incorrectly during the purchase process, or Expedia had made a mistake.

Your friend should have contacted Expedia as soon as the ticket was issued to correct the mistake.

I have bought air tickets from Expedia before and the instruction was very clear to enter the Middle Name only if it is on the ID.
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