You can try the consumer council
http://www.consumer.org.hk/website/w...ocomplain.html
The travel industry council of HK also regulates agencies and may be able to assist you, but I think this is mainly for agencies and not airlines.
http://www.tichk.org/public/website/en/index.html
Lastly, you could also try your credit card dispute department, but I find the ones in the USA are more helpful than HK when it comes to disputes.
But as you probably know, airlines are very fickle these days about MI, and his name should've been provided to the airline as shown in passport upon booking. I think this may be hard to dispute while I agree with you is a ridiculous charge.
Originally Posted by
moondog
Hi, all. I'm posting now because a friend of mine was forced to pay MU a $500 name change fee simply because his middle name was appended to his first name on a recent ticket (passport is last/first only). I have volunteered to help him recover these funds, based on principle (like most of you, I also have a middle name).
I'm planning on emailing MU and Expedia, but would love to be able to include the HK equivalent of an AG (i.e. someone of authority in the CC field), as well.
BTW, I am completely aware of the fact that MU is based in Shanghai; since my friend was fleeced in HK, I am placing this thread in the HK forum.