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Thread: Did CX recently outsource their call center to Philippines?
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Old Jun 10, 2012 | 3:07 pm
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Guy Betsy
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Originally Posted by ernestnywang
I believe OP referred to MPO / AM call centre, which opens 24 / 7 and is different from general reservation. The North American reservation call centre is located in YVR, and many agents are Chinese immigrants so they can speak Mandarin and / or Cantonese as well. In addition, I believe CX has a reservation team in BOM that takes some of the calls, too.
Asia Miles and the MPC is handled in HK and staffed by different nationalities. Did anyone get the guy who's Scottish... and then realised afterwards that he's Chinese, born in HK, grew up in Scotland, and now moved back to HK but speaks English with a very heavy Scottish accent!

North American reservations is located in YVR. Don't know about the rest.
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