Originally Posted by doodley

I find it incredibly disingenuous that the Hyatt BRG does not include the ability to match to the identical cancellation policy. For example, I would like to have a refundable rate, which I've found on a third-party website for a lower price than available for "Hotel A" on Hyatt.com. However, because "Hotel A" has a lower refundable rate on Hyatt.com, the customer service representative doesn't approve the BRG based on price alone, even though the cancellation policy is vastly different.

This is markedly different from what I have experienced from Starwood's BRG policy, which matches based on the specific cancellation policy...