socalduck

Last Sept., I had an Encore resort room rez booked through a convention I was attending. Based on that experience it appeared that FD is trained to proactively sell the upgraded rooms by asking if you are interested in an upgrade, and then presenting a laminated card that describes the available upgrade options (e.g. TS for $75/night, 1br suite for $225/night, etc.). I ended up in a TS room for the $75/night up charge. Only downside is that because I checked in at the resort desk, I missed one of the real benefits of the TS experience, which is the dedicated FD.