Originally Posted by
BENLEE
Not quite use to going directly to the GM for simple queries and rate inquiries for me. Usually their staff should take care of that. Maybe Amans are different as all the GMs all very hands-on. My second upcoming stay at Aman ( Amanjiwo ), the reservation is also handled directly by the GM. Great guy.
For Amans I contact the resort team for simple queries and the GM when I have decided to stay. Most GMs answer same day, even when they are away. Some directs me to other team members, some answers all questions directly themselves. Only once (Amanpuri) the GM did not care to answer my emails at all.