FlyerTalk Forums - View Single Post - Was just hung up on by a customer service rep
Old Jun 8, 2012 | 6:18 pm
  #9  
star_world
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Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,240
Originally Posted by chasbondy
Look at it this way.. hold times were 40 minutes, now they are down to 20. So, if you get hung up on once-- they are back to 40 minutes. So nothing has really changed. Dont you just love people who promise "change"
OP is Gold. Maybe in fantasy land they would experience 20min wait time, in the real world it's more like 1-2. Sorry!
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