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Thread: Why do waitlisted instrument/miles-supported upgrade requests expire at 24 hrs?
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Old Jun 7, 2012 | 5:52 pm
  #30  
mherdeg
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Originally Posted by DetroitFlyer
To be fair, PMUA's system within 24 hours wasn't great either. Within 24 hours, waitlists would continue to clear, even after you check in. But when you do clear after check-in, there was no way to get a seat assignment or even get off the upgrade list (since you've cleared). It almost always ended up being a last-minute seat assignment thing once you get to the airport and had an agent take you off the upgrade list and confirm a seat in First.
Under the old regime, where upgrade-after-OLCI produced an error, it was possible to call 1K Web Support and get a seat assignment after (what seemed at the time) an excruciatingly slow 15 minute wait.
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