Originally Posted by
boekel
of course the GM can ask, if he is interested, but in my books he has no rights to force the customer.
of course the gm can ask, but after the guest explains that they'd rather book online that should be the end of the discussion and the gm should not bring it up again.
If was paying for the stay with my own dime & this was at a hotel where they charged for parking (or something else I'd rather not pay), then I might negotiate with the GM. Sure I'll call but you need to give me X rate or comp me Y or give me X amount of extra points.