Originally Posted by
TallestHotelInJapan
Hasn't he the right to ask you to call? He is, after all, the GM and it fully depends on him how to manage his hotel. I'd better call next time if I were you!
Ummmm - no he doesn't have the right to ask you that. If they're going to be a branded hotel, then they need to play by the rules which in this case probably don't include the GM skirting booking policies of the brand.