FlyerTalk Forums - View Single Post - Verbally attacked by GM because I booked online!
Old Jun 6, 2012, 2:46 pm
  #9  
jimmc66
 
Join Date: Jun 2006
Location: Chicago, Kailua-Kona, Cairns
Programs: UA 1K >2MM, IC Plat, Hilton Diamond, Marriott Gold
Posts: 740
Originally Posted by holtju2
The property probably has to pay something for the bookings that are coming through the chain website, or maybe they cheat when it comes to the franchise fees etc. Who knows, but totally inappropriate behavior from the property. Either you belong to the chain and fulfill with the requirements, or you reflag the property and go independent.
I've had similar behaviour from a Carlson Country Inn hotel in Chicago that I regularly frequent. Seemed like a required patter from the desk clerks to those who've booked on the internet. I've ignored it.
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