Originally Posted by
booji
No, this does not typically happen; as you alluded to in your original post, the supervisor probably felt bad for you and swapped it out. The supervisors do have some powers to be able to override certain things, but they always need justification, because doing such things creates an audit trail which subsequently may be subject to scrutiny from the higher ups.
Originally Posted by
Austinrunner
Are you claiming that a telephone supervisor can unilaterally create award availability where none previously existed?
There are two scenarios at work here.
1) Yes, agents do have the ability to overbook/create award inventory where non exists but they can only do this for certain markets and in extraordinary situations -- because as booji points out RM can come after them.
2) Certain markets are inhibited from this function. Example: Hawaii. For such markets, the agent can only overbook/create award inventory due to a schedule changes but even then they have to get permission before executing the override.
Contacting RM for release of award inventory is an altogether different matter.