Originally Posted by
PiedPiper
I have recently taken two trips LHR - JFK. On the return leg of my last trip which was the sleeper service, and I was in 62 k, the crew took my order for food then forgot to give it to me. The meal service was over fairly quickly, so I was distracted by watching the IFE. To cut a long story short, the very unhelpful crew did nothing to help save offer a salad to me in the dark whilst everyone else was asleep. I refused.
Customer Services have offered 5k miles as compensation - is that any good ?
I don't know what country's laws will apply to your booking but if that were me under UK law I would put the credit card payment in dispute and tell customer services to think again. If they want to deal in miles that is a 40,000 miles and £300 segment to rebook. They are offering 12.5% of the miles and non of the cash for the crew failing to bring the meal that you ordered, which leaves them in breach of contract (the meal is an advertised part). I wouldn't settle for less than 25% i.e. 10,000 miles and £75, or 15,000 miles in pure miles terms. Though I think they should offer rather more than that.