Originally Posted by
Joe747
Without going into details, the purser on a flight I had recently to LHR was extremely helpful with a couple of emergencies I had on the flight. I thanked her profusely and she gave me her card. I wanted to send in some kind of note or letter for her file as this was really above and beyond the call of duty but wasn't sure how to do it.
Thanks in advance
Joe
https://www.delta.com/emailus/servlet/EmailUs?cmd=go
Specify clearly the flight, date, to/from cities, and name of praiseworthy individual. Make it clear you want it directed to this person's direct line management for praise and action on her next performance appraisal. In my experience they are generally god about getting notes of this sort correctly routed within the organization...I have received thank-you notes from the employees about whom I've sent kudos.