Originally Posted by
MR_MAMA
Yesterday I was searching for MKE-IND Delta was coming in at 761 and Kayak was showing about 450. The problem is that has been reported numerous times before is when you seah by price on DL, the best price does NOT show up. When I went in to price by schedule I was able to find the segments and get the price that matched Kayak.
IMO this is FRAUD! DL states Search by Price (BEST) on their site, but the price is no where near the best and it is something that could be fixed quite easily if they WANTED to fix it. I actually did screen shots last night and will be filing a formal complaint.
Just use Kayak. Delta needs revenue to grow its business and maintain its planes, order new jets, hire personnel and so on and so forth.
Delta has every right to charge whatever it wants on its website. If you know there is a cheaper price on Kayak and Delta then book it, but if someone wants to pay the higher price in the free marketplace, they have every right to do so.
The honest truth is it isn't fraud, it is just poor coding on the website which they have stated in their blog that the IT team will be working on fixing later this year.
Delta merged with Northwest Airlines and still has some stuff to rectify via the website.
Delta has the pricing policy in force so I don't understand why the fraud complaints here. Delta is a legitimate airline serving millions of customers and has superb pilots flying their jets day in and day out. Delta didn't have to do any of this.
This is definitely not fraud in any way shape or form.
If you had a carrier with fraud you would have an unsafe airline carrier, a plane not filled up with fuel, an airline with poor performance statistics, and so on and so forth.
If there WAS fraud, then you wouldn't be able to book the fare at all.
Perhaps Delta should just eliminate the cheaper fares that you could find altogether. It won't even stop people from flying but would mean less complaints. So you would have to wind up paying the higher fare you found initially and it would be showing up on Kayak as well.
Fraud would be a carrier who didn't exist selling tickets for airfare then taking the money without providing air travel or even owning jets but misrepresentation of carriage agreements.
No fraud here with Delta and believe me I have seen real fraud with businesses.
Considering the fragile state of the profits on airlines, if somehow some Attorney General or agency sided with someone on fraud, it would mean funds taken from Delta and it would mean higher pricing so that the Kayak prices and Delta prices would match, and guess what, that would mean hire fares across the board for everyone.