Originally Posted by gooselee

So, in the space of three hours we went from using Orbitz 100% of the time and citing a review to show that Orbitz had been good for a very long time and will deliver the best price each and every time, to using the same review to point out lots of issues and conclude it's best to look elsewhere...

Again, the issue from OP isn't necessarily which booking method is better or worse, but why two websites (one of which is the carrier), allegedly looking at the same inventory systems, are displaying drastically different fares when searched in similar ways.