Has anyone else had problems NOT being notified of changes/cancellations when booking Alaska flights with Avios points? This has happened to us on our last 2 flights.

Last year, we showed up at the airport and the agent couldn't even find our reservation - although DH had checked on it via phone the night before and the phone agent made no mention of a cancellation. Agent at the airport said our flight had been cancelled a month before. We eventually got home but our planned leisurely trip became long and stressful.

Yesterday, I checked a reservation made in December only to find that we had been moved to very inconvenient flights. It appears that AK cancelled our previous flights and now has only 1 non-stop a day PHX-PDX and back. Fortunately we are still on the non-stop flights but the new seat assignments are not what we originally had. Phone agent said several changes have been made to our reservation since March but we never received ANY notices!

After our previous experience, I was checking this reservation periodically until the beginning of March when some family problems and travel distracted me. I will be checking it regularly from now until flight time.

I can't tell if the problem is with Alaska or BA (both phone agents said "you should have received notice, I don't know why you didn't ...") I will complain to both but in the meantime wanted to warn everyone to keep checking your reservation so you don't get any nasty surprises like we did last year.