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United lost my reservation
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Jun 4, 2012, 10:46 am
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FLYDCA
Join Date: Dec 2001
Location: Washington, DC, USA
Programs: UA-1Kmm, AA-EX Plt mm-, Hilton Diamond,
Posts: 1,093
An hour to repair something that should not have happened in the first place? Your definition of back is a bit broader than mine. Until the tools which the reps use to fix problems allow for more efficient service I'm not ready to declare victory.
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