Originally Posted by
SFO777
Why not fight it? With EXP and DM, I'm not going to fly UA other than SFO-DEN unless they match to 1K. And I don't really care about *G as I'm more concerned with domestic travel. Plus I'm intrigued by the continuing blatant lies. They are either really stupid or think I'm really stupid. Hey, if they won't match to 1K, just tell me. Don't make up something, again and again.
You may be right but you are also wasting your time. Why would you think that an airline would pay attention to your request? They make their mind up, that's it. Unless you are booted off a plane and have a media story to press your case, you will get zero traction by continuing to harass the customer service reps.
P.S. This is a good example of the type of customer service we have come to expect at UA since the CO merger and system integration. Get used to it if you actually plan to fly UA.
P.P.S. If you had actually bought $50k worth of tickets I could understand your frustration. But at this point you have $0 loyalty to reward, and certainly don't deserve GS any more than a real 1K who has earned it with BIS miles. So accept the very nice gift of status that you have received - or fly elsewhere. No sympathy here.