The 7500 did show up after the second email (with an "Sorry, I forgot ." response")

So on the way back from Norfolk last weekend, I had been upgraded, wife had not. She ended up next to a guy who was angry and complaining about being gold and not getting upgraded, and about having to pay $19 for a bulkhead seat... was an older 757, front row behind the galley between First and Coach. He complained to the flight attendant, wife said she gave him a $150 voucher on board and was told to email in for free miles.

I haven't taken the time to look up the rules for EC (and frankly don't know if it was EC or just a regular seat), and won't but a $19 complaint resulting in a $150 voucher seems a bit.... ah nevermind, wrong audience... :P