United lost my reservation
(I apologize in advance if this needs to be consolidated with another thread).
Today, I type my confirmation for a future flight into United.com and it told me it was invalid.
Called in to talk to an agent. Agent proceeds to put me on hold for 25 minutes, then tells me that my reservation is lost, that they're working on it, and I should call back in a few days...He can't access anything and can't answer any of my questions.
Uh? Really?
After a bit more hassle (and another 20 minutes hold) I go through to a very good supervisor. A few hours (and a call or two) later he emailed me tell me everything was taken care of (gave me a new confirmation number and everything now appears OK).
Has this every happened to anyone?
Great way to spend a Saturday afternoon!