Flight/Origin-Destination: 033 YVR-SYD
Date: 09May 2012
Cabin: J
Status:

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? That late at night there wasn't much left in the lounge as far as food goes
Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? don't remember
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours
How was the quality of all the meals? good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A
Overall experience/any other comments : Overall crews was excellent...BUT they really need to learn to control the volume on their voices. I was woken up what would probably have been around 4am YVR time by two FA in the galley talking loudly for the time of night that it was . Then not even 45 mins later after falling asleep again was woken up again by FA talking full volume to another passenger who was not sleeping. It was very annoying and I wasn't the only one that was woken up by this.