KVS Tool (latest version as of 6/1/12) Diamond:

Doing a search via Awards/AC-StarAlliance since I'm on a Mac, and the ANA method doesn't work. I'm using UA MP.

I search for 05SEP12, BIO-LAX (BIO-LIS-MIA-IAD-LAX is what I came up with that has availability (CS+).

I did the legs one by one:
BIO Bilbao ES [LEBB]
LIS Lisbon Portela-Lisboa PT [LPPT]
WED 05 Sep 2012 | 2 Seats

Carrier Flight From Depart To Arrive A/C St Availability
TP/NI 1065 BIO 06:45 LIS 07:25 ER4 0 CS+ YS+

LIS Lisbon Portela-Lisboa PT [LPPT]
MIA Miami Intl FL US [KMIA]
WED 05 Sep 2012 | 2 Seats

Carrier Flight From Depart To Arrive A/C St Availability
TP 113 LIS 10:00 MIA 14:15 332 0 CS+ YS+

MIA Miami Intl FL US [KMIA]
LAX Los Angeles Intl CA US [KLAX]
WED 05 Sep 2012 | 2 Seats

Carrier Flight From Depart To Arrive A/C St Availability
UA 599 MIA 14:55 IAH 16:37 752 0 CS+ YS+
-> UA 1166 IAH 20:50 LAX 22:24 753 0 CS+ YS+

Sweet. 2 seats in C for me and the Mrs, and 2 seats in Economy for my kids. But, United shows no availability when I call up--none at all BIO-LIS, none at all LIS-MIA, YS only from MIA-IAH and CS and YS from IAH-LAX.

First I think. Damn, someone got them while I was waiting but I've called back several times over the last 48 hours and they continue to show on KVS but no dice with UA.

Second, I RTFM at KVS and read the two posts about StartNet blocking. So then I go use the ANA tool for the TATL LIS-MIA on 05SEP12 and it shows not availalble. But KVS does. So I'm confused obviously. Is this a bug? I'm going to do the search via AirCanada's website right now to see if it comes from them, but I'm a little concerned that ANA shows no inventory and KVS tool does. That seems to rule out the UA StarNet blocking, correct?

KVS, help...