It might be an online purchase which the merchant does not even have a store front!

It is also odd that one would not verify return policy when making a purchase of a product that costs $2K. I know I would verify it upfront before making such purchase just to make sure in case anything goes wrong, I have a recourse when product turns out is defective or does not perform as stated. What about manufacturer warranty?

Again, the information is too sketchy so much so as the other poster pointed out, the information is of very little help to any one, so far. For all I can imagine, the issue of quality could be an excuse for buyer remorse... because OP has not given exactly what the quality issue is that warrants a return.