Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
So in the case currently being discussed, you agree that the hotel actually was not in the wrong. I'm not a fan of this hotel, which has been well-documented. But in this case they were in the right, though they could easily have gone beyond expectations. Sadly this doesn't appear to be their way of operating.