Originally Posted by
lhr baby
Its lucky bmi hasn't always treated redemptions like they have in the last couple of days, or the routing threads would have been an even bigger nightmare. In the past I've flown two hours east to connect with a flight going west when there was no other availability. In the last two days they've been refusing an east to west stopover because the second connection point was about 2 seconds further east than the first.
Not just in the last day. I had a really nasty run-in with them on my first booking. They simply refused to do a well-trodden route. And they obviously kept a note because every time I phoned up to try to resolve it with other well-trodden variations, they simply refused. It all seemed to go via a particularly in****etent person in their "ticketing" who kept refusing. Because of the crush on the phone lines and as I was mostly traveling without internet, I lost the chance to start again with another booking. They seem to have been nonsensically refusing well-trodden bookings - or refusing to budge on provably incorrect tax calculations - since at least April, not just the past two days.