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Thread: (Gone) RGN - SFO in F $450 one way AI; other N. America cities included
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Old May 31, 2012 | 5:36 pm
  #4353  
forumpersona999
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Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
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Originally Posted by sedonanative
I'm getting frustrated with Vayama.
I had a KE ticket, which was cancelled, and I accepted the offer to reinstate.

I've never heard back from vayama on this at all.

I spent Saturday on the phone with a rep who was completely incapable of anything but said she would forward the concern on. I never heard from anyone and emailed vayama yesterday morning and still haven't heard from them--not even an acknowledgement of receipt of the issue.

Anyone think I should try to escalate this with DOT? Trip is in Aug so I'd like to start getting my house in order.
How long did you wait ?

If less than 3 business days since you accepted reinstatement: Wait. Relax.

If it was more than 3 business days since you accepted reinstatement: Check your credit card online statement for new charges from KE / Vayama. If there are some, wait a few more days - if there are none, e-mail them again to accept reinstatement and return to step 1 (give it a few business days).
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