I just got off the phone with Chase. It looks like an item I purchased with my shiny new Sapphire Master Preferred card is not all it is cracked up to be. I am a long time fan of AMEX and the dispute process so this is my first time ever with MC. Basically I purchased an item a month ago and paid with the Master Card. The vendor does not have a no return policy, and even on the receipt did not state no returns. I have an issue with the item and contacted the vendor to be told no returns. I then called Chase who is great. They are trying to work any way they can but said if it was a Visa this case would already be closed in my favor. Basically with MasterCard it does not matter if a vendor has a refund policy or not if you buy it , you own it!! It is consumer beware as I was even told they side with the merchant instead of the consumer, or card holder.

This will be the last time I purchase anything tangible on MC. I will be switching the sapphire and bold to Visa versions, but just wanted to let others know so you do not fall into the same trap. You think when you use your credit card that you have recourse, but with MC you do not have this service. I have actually called the President of MC office and am waiting for a call back as this is not right. Just kicking myself for not putting it on the Amex originally but I had the initial spend on the cards.