Originally Posted by
boonkoh
On the EU side, no queues and the 8-10 agents sitting around doing nothing.... if the government is looking to cut inefficiency, I suggest they get down to the Gatwick Airport immigration counter and implement some a no-brainer efficiency tweak.
I could be wrong but I think they put the more experience customs bods on the non-EU desks as they have to be a bit more clued up. The UK/EU desks could be staffed by more junior folk or indeed a machine in the case of the e-passport gates.