Originally Posted by
mitchmu
That raises an interesting question. Should he get difference between D and Y or between what he paid and cheapest economy fare? Not many people planning to fly in E- would actually choose to pay Y.
Given he booked last minute, presumably Y was the only coach fare left. If there were a lower fare option, I'd say that's the relevant difference.
Pretty remarkable they would sell a business seat and then not provide it--I doubt the C cabin was all paid biz.
FWIW, I was recently in biz on an upgrade and the woman next to me--also an upgrade--was asked to move back to coach because another passenger, who appeared to have paid, was being put in her seat. Oddly, the downgraded pax said her upgrade had cleared several days earlier. (Legacy UA flight)