They are free to go beyond the poliicies but I don't fault them if they do not. Where is the lie?
I think I'll let the previous posters words speak for themselves... I am not the only one with this experience or observation.
Originally Posted by
jaejaez
I think it's a bit of both. Yes the hotels do play games but it is also the starwood upgrade policy that leaves so much room for individual hotels to play games in.
Originally Posted by
whimike
In my relatively short experience of being a platinum I am really disappointed by what appears to be a corporate policy of being very liberal with the truth.
I can find more examples if you like.