Originally Posted by Science Goy

But as mentioned in this and other threads, each individual will have a different definition for these levels of service. Some might say that only an incredibly fussy, high-maintenance customer would be bothered by meals served from a cart or not being thanked by name. For the rest of us, such actions will have absolutely no bearing on the perceived level of service. And as also abundantly pointed out by both sides, there are airlines that cater to those who wish to be kowtowed to -- yet for some reason many people choose to stick with AA despite it falling woefully short of their expectations.